Support

Stayforge is committed to providing high-quality support to ensure the successful operation of your access control system.

Support Channels

For technical assistance, inquiries, or feedback, please use the following channels:

• Support Portal: https://support.stayforge.io
• Email: [email protected]
• Documentation: https://docs.stayforge.io

Supported Languages

Our support team currently provides assistance in the following languages:

• English
• Japanese
• Traditional Chinese
• Simplified Chinese

Scope of Support

• Hardware Inquiries: Assistance with card specifications and compatibility.
• Dashboard Support: Guidance on card registration, device binding, and permission management.
• Troubleshooting: Help with resolving common operational issues as outlined in the troubleshooting guide.
• Best Effort: While we strive to resolve all issues promptly, technical support is provided on a "best effort" basis.

Please have your organization ID and card UID ready when contacting support to expedite the process.