Troubleshooting

If you encounter issues while using the Stayforge Card, please refer to the following guide for common problems and solutions.

The card is not being read

• Proximity: Ensure the card is held close enough to the reader (typically within 10mm).
• Interference: Check if there are other IC cards, metal objects, or electronic devices between the card and the reader.
• Orientation: Try presenting the card flat against the reader surface.
• Reader Status: Verify that the reader is powered on and functioning (check for status lights or sounds).

The card is read, but access is denied

• Registration: Confirm the card is correctly registered in the Stayforge Dashboard.
• Device Binding: Ensure the card is associated with the specific device/reader you are using.
• Permissions: Check if the user has the necessary permissions and that the card is not expired or disabled.
• Synchronization: Wait a few moments for system updates to synchronize with the hardware.

The card works on some readers but not others

• Reader Compatibility: Confirm that all readers support ISO/IEC 14443 Type A (MIFARE Classic).
• System Configuration: Check if the specific reader is correctly configured and connected to the Stayforge network.
• Physical Obstructions: Ensure there are no physical barriers or signal interference near the non-functional readers.

If the issue persists after checking the above, please contact your system administrator or Stayforge Support.